Return and exchange policy
Return and exchange policy
We at Vida strive to provide the best shopping experience to our valued customers, and we understand that sometimes you may need to return or exchange a product. Therefore, we present to you our return and exchange policy as follows:
Retrieval:
You can return any product within 3 days from the date of receiving the order.
The product must be in its original condition, unused and in the original packaging.
The shipping cost will be deducted once.
substitution:
You can exchange any product within a week (7 days) from the date of receiving the order.
The product must be in its original condition, unused and in the original packaging.
The shipping cost will be deducted once.
Evening Dresses:
Due to the special nature of evening dresses, we accept returns and exchanges on evening dresses on the same day of receipt of the order.
Please contact us immediately on 0555454157 to arrange a return or exchange.
The shipping cost will be deducted once.
We are here to serve you and ensure your complete satisfaction with your experience with us. Do not hesitate to contact us for any inquiries or requests.
Thank you for shopping with Vida!